Competitions

• You must be contactable via email or telephone to confirm your details.

• The address must be within an area covered by us (see below).

• If the competition winner has multiple pets, they will be able to choose which pet they would like to receive the examination/ treatment.

• The nominated pet must be amenable to examination/ weighing.

• The vet may recommend further tests or treatment after the examination, this will be chargable but it is completely up to the client if they would like to proceed and estimates would be given.

• If the client would like other pets at this visit examining then that can be arranged prior to the appointment. Further pets will be charged as usual.

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Booking Terms

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All consultations are by appointment only. 1 hour is given as standard to each appointment, we are unable to stay longer than this allotted time slot. If necessary we may need to book a further appointment another day if we are running over.

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Our areas covered are Wakefield, Featherstone, Pontefract, Royston, Horbury, Ossett, Dewsbury, Mirfield, Denby Dale, Kirkburton, ​Birdsedge and Penistone. Please email if you are outside of these areas and where possible we will try to accomodate you (extra mileage fee may be charged, this be discussed upfront).

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We are a first opinion general practice and therefore reserve the right to decline bookings from clients where not seeking medical attention swiftly could affect the welfare of the pet. Emergency cases (active bleeding/ extreme lethargy/ labour/ pregnancy/ toxin ingestion etc) should either use their own bricks and mortar vets or should call Calder Vets Dewsbury.

If we feel it is necessary for you to be seen at a bricks and mortar practice, where possible we will recommend this to you prior to being seen by us to save multiple consultations.

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We ask that all dogs are on a lead and collar when entering the house and during the visit. Any other pets should be kept in a separate room.

If your pet has previously been nervous or shown signs of aggression in a vet practice, we will ask you to put a muzzle on for the examination or treatment.

If we feel it is unsafe for the animal or anyone involved we reserve the right to stop the examination at any point. Full fees will still be payable.

Cats must be confined to a room where it is easy for us to access them (avoid bedrooms or living rooms where they can hide under furniture). Bathrooms and utilities generally work well. Rememeber to lock the cat flaps too.
 

Payment Terms

Your appointment is confirmed once the £50 deposit has been received. All consultations, diagnostic tests and treatments are payable on the day using our card machine or payment link. Please see our Price Lists for costs. We will always provide estimates before undertaking any further treatment.

We do not carry out indirect claims, though we can help you fill out insurance forms for indirect claims where you claim back the costs from the insurance company.

We will take payment for end of life visits prior to carrying out the euthanasia. This can also be paid upfront using our payment link (some people prefer not to have to consider this on the day).

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Cancellation

Appointments can be cancelled with 48 hours notice and a full refund will be issued. If less than 48hrs notice is given the £50 deposit will still be charged. If no one is available at the address at the stated appointment time the deposit will still be charged.

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Data Protection

We will require your pet's history from your previous vets for continuity of care, we keep all information stored securely on our practice management system.

We will require you to let us know whether you consent to contact via telephone and email, also whether you wish to be contacted about reminders. You can opt in or out of this at any time.

Information will never be shared with third parties.

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Feedback and Complaints

We always appreciate feedback or suggestions, if you wish to do this then please email us at reception@irisvets.co.uk.

 

In the unfortunate event that you wish to lodge a complaint, we request that it is sent by email to reception@irisvets.co.uk. Upon receipt of your email one of our team will investigate the details and respond within 14 working days.